It will still recognize that there is a "removable disk" aka the USB but when I try to open the disk from there I either get a message that asks me to format the disk (which ALWAYS fails since there is not really a disk there to be formatted) or I get an "E:/ Application not found" message. Here are the details of the message:Īdditional Information 2: ea6f5fe8924aaa756324d57f87834160Īdditional Information 4: ea6f5fe8924aaa756324d57f87834160Ģ) My computer does not recognize the software. both options ultimately lead to a closed program with no solution.
When I go into My Computer and try to manually start the program DPFMate.exe, I immediately get a "Program has stopped working" message with the options to "Check online for a solution and then close program" or "Close program".
Here is what has happened so far.ġ) My computer recognizes the software but does not autoplay. I have talked to many tech supports and I get the same answer that it must be my computer because it doesn't make sense as to why the program isn't running as it is suppose to be compatible with Windows Vista. I am not real computer savvy so I really need some help from someone who knows what is going on. It has a USB cord but the computer reads it as a removable disk. The software program included is DPFMate.exe. These digital keychains come with the plug and play software built in.
I had the same problems with the Philips. When I had problems with those, I returned them and bought two Philips digital photo keychains that use the same software as the Ematic. When I tried to load photos onto them, I immediately ran into a multitude of problems. I recently bought two Ematic digital photo keychains as gifts.